All Sealed Maintenance Free Batteries (SMF) and Dry Charge
Batteries (DC) provide the end-user with a Twelve (12) month warranty from the
date of purchase. In the case of a manufacturing defect within the above mentioned 12 months, it will be replaced
by a new one.
Note: The above warranty program is applicable for the
region of the Kingdom of Saudi Arabia. This
warranty limits National Battery Companies responsibilities in providing a
replacement battery in the event of defects in materials or workmanship and not
for wrong usage or any other abusive condition during service.
Warranty will be considered subject to fulfillment of
following necessary conditions:
- The original proof of
purchase-sales invoice of the dealer.
The period between the invoice date and the warranty claim date should
be less than the period specified in the warranty program.
- The claim should be
reported to any of the nearest service centers or the point of sale within the
Kingdom of Saudi Arabia at the earliest.
- Two warranty stickers with
identical numbers in case of DC batteries must be submitted during the claim
- The warranty card Serial number should be matched with the serial number written on the battery second cover
during claim settlement.
- The respective vehicle must
accompany the claimed battery wherever possible for a thorough inspection of
charging system and vehicle electrics as per the test procedure.
- Claim is permissible only
after thorough testing by a trained technician as per the laid down procedure
either at Battariat service center or at Battariat franchised service center or
one of the approved dealers.
Warranty is considered void under the following conditions:
- Battery application is not
correct as per Battariat application chart.
- Exploded/Melted Battery
- The battery is damaged or
broken unless otherwise it is in an unused condition and received in the damaged
state from the factory
- Sulfated or deep
discharged battery – white plates visible through the vent holes for DC and for
SMF if the GR8 testing machine does not classify the battery as “Unsafe to
- Alternator problems, faulty
ignition system, starter motor problems, the higher voltage drop across the starter
motor cable/battery cable, high leakage current in the vehicle and any other
faulty electrical system in the vehicle.
- Dry charged battery
received without electrolytes in one of more than one cell.
- SMF battery with white
- Dry Charged battery
received with electrolyte specific gravity less than 1.100 or more than 1.320
or the cell to cell variation of specific gravity is more than 20 points.
- The terminal of the batteries
damaged, arced, corroded, or welded.
- Heavy deposition of mud and
oil found on the battery top.
- Battery used in
Taxi/limousine or any non-automotive application.
- Any false amendments made
either on the invoice or on the warranty card to claim the warranty shall be
treated as forgery and such claims shall not be entertained even if genuine.
- If the battery is found
good after testing and the battery is able to crank the engine.